- Support Services
Velaris Support Services Reduce the Cost of Operating your Oracle BI Environment
The Velaris Support Team can provide the expertise to immediately assist you with the following services for System 9, EPM 11 and OBIEE:
Health Check Assessment
This service is a 1 to 2 day review of your environment. A Velaris consultant will analyze log files, job status and reporting, review external authentication (LDAP) and hardware utilization, validate data sources, and verify software maintenance cycle for patches and upgrades.
Standard Support Services
For a low monthly fee the Velaris team will support your Oracle BI environment. Services include system architecture and backup recommendations, system monitoring and performance tuning, and patch release management. Our team acts as a liaison between Oracle support and your organization. Weekly status reports and conference calls keep your staff up-to-date on all issues and support activities.
Managed Support Services
Our fully Managed Support offering builds upon our standard Support Services by adding complete system administration for organizations that cannot afford a full time, dedicated team. The Velaris team will develop group-centric Role Based Access Control (RBAC) security models, define and create folder structures, develop publishing and scheduling guidelines, analyze report usage patterns, and develop plans for performance improvement.
Installation and Migration Services
Installation and migration projects can be very difficult and time consuming for your in-house staff to carry out given the unique skill set required to successfully deliver the project. The Velaris team can provide the expertise and experience required to execute a timely and cost effective installation or migration plan to create or upgrade your environment to System 9, EPM 11 or OBIEE.